Please read these Terms and Conditions carefully before registering or using any moicity services. By using our platform, you agree to be bound by all terms stated herein.
Key Points
Here are the key things you need to know before using the moicity platform.
Registration is open to individuals aged 21 and above. Each user is permitted one account only. Information provided during registration must be accurate and up to date.
All bonuses are subject to the applicable wagering requirements. Bonuses cannot be withdrawn directly and the rollover conditions must be met before any withdrawal is processed.
Deposits are processed instantly, while withdrawals are processed within 5 minutes of verification. All accounts must complete KYC before the first withdrawal is approved.
You are responsible for keeping your account password confidential. All activity that occurs under your account is your responsibility unless a security breach on our end can be demonstrated.
Fraud, money laundering, use of third-party software to gain an unfair advantage, and any attempt to manipulate the system are strictly prohibited and will result in account closure.
Moicity reserves the right to amend its terms and conditions at any time. Changes take effect immediately upon being published on the website. Continued use of the platform after any changes constitutes acceptance of the updated terms.
Welcome to moicity, an online gaming platform dedicated to users in Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("Member") and moicity ("Company", "we"). These Terms govern all aspects of your use of our platform, including account registration, deposits, withdrawals, game participation, bonus claims, and all other interactions with moicity's services.
By registering an account, accessing the website, or using any part of the moicity platform, you confirm that you have read, understood, and agreed to be bound by all terms contained in this document. If you do not agree with any part of these terms, you must not use our platform.
Moicity is committed to providing a safe, fair, and transparent gaming environment. These terms and conditions are not intended to burden users, but to protect the interests of all parties — including our members — and to ensure the platform operates in a responsible and sustainable manner.
If you have any questions about these terms, please reach out to our customer support team, available 24/7 via live chat or email.
In this Terms and Conditions document, the following terms carry the meanings as stated:
Access to the moicity platform is strictly limited to individuals aged 21 and above. moicity enforces a strict age verification policy and reserves the right to request proof of age at any time. If it is established that a Member is below the required age, the account will be immediately closed and all associated balances will be forfeited.
Each individual is permitted only one active account on moicity. Multiple account registrations by the same individual — whether using a different name, email address, phone number, or financial information — are strictly prohibited. Violation of this rule will result in the closure of all associated accounts and forfeiture of balances.
Moicity provides services to users in Malaysia. You are responsible for ensuring that your use of the moicity platform is lawful in your location. moicity is not liable for any legal consequences arising from use of the platform outside permitted jurisdictions.
Moicity reserves the right to decline registration or close an existing account if there is reasonable cause to believe that eligibility requirements are not met, without being obliged to provide detailed explanation.
To register a moicity account, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, phone number, and any other details requested. Providing false or misleading information may result in account suspension or closure.
As part of our commitment to security and compliance, moicity requires all Members to complete the KYC process before making their first withdrawal. Documents that may be required include:
The KYC review process is typically completed within 24 to 48 hours after all required documents have been submitted. During this review period, withdrawals may be temporarily placed on hold. moicity will notify you by email or in-app notification once the process is complete.
Moicity accepts deposits via a range of local payment methods including online banking (Maybank2u, CIMB Clicks, Public Bank), e-wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), and FPX. All deposits are processed instantly with no fees charged by moicity.
Minimum and maximum deposit limits may vary depending on your chosen payment method. Current limits will be displayed during the deposit process. Members may also set their own personal deposit limits in account settings as part of responsible gaming practice.
Withdrawals will be processed within 5 minutes of successful verification. All withdrawals will be credited to the same payment method used for the deposit. moicity does not permit withdrawals to third-party accounts — funds may only be returned to an account in the registered Member's name.
Moicity does not charge any processing fees for withdrawals. However, your bank or e-wallet provider may apply their own fees, which are beyond our control.
All bonuses and promotions offered by moicity are subject to the specific terms stated alongside each offer. The following general conditions apply to all bonus types unless otherwise stated:
The wagering requirement (rollover) is the number of times the bonus amount must be wagered before any winnings derived from that bonus can be withdrawn. This requirement varies by bonus type and will be clearly stated on the relevant promotions page. Betting on certain games may not count, or may count at a different percentage, toward the rollover requirement.
The welcome bonus is available to new members making their first deposit only. Existing account holders or re-registering members are not eligible. moicity reserves the right to modify the welcome bonus value and terms at any time without prior notice.
All games on the moicity platform use an independently audited random number generator (RNG) to ensure fairness and unpredictability of every game outcome. This means every slot spin, every card hand, and every game result is truly random and cannot be manipulated by any party, including moicity itself.
Results recorded by moicity's servers are final and binding. In the event of any discrepancy between what is displayed on your device and our server records, the server records will take precedence. Any dispute regarding game results must be submitted within 72 hours of the incident.
Moicity is not liable for any losses caused by technical disruptions, internet connectivity issues, or device failures on the Member's end. Should a server-side disruption occur during an active game session, moicity will endeavour to resume or settle the session fairly based on available records.
The following actions are strictly prohibited on the moicity platform and may result in immediate account closure, balance forfeiture, and legal action where necessary:
Moicity operates an active 24/7 monitoring system that detects suspicious activity patterns. Any account suspected of engaging in prohibited activities will be investigated and appropriate action taken without prior notice.
You may close your account at any time by contacting our customer support team. Prior to closure, all eligible cash balances will be returned to you via your registered payment method, subject to the settlement of any pending transactions.
Moicity reserves the right to suspend or close an account without prior notice if a Member violates any term in this document, engages in prohibited activities, or if legal or compliance requirements necessitate such action. In cases of serious breach, balances associated with fraudulent activity may be fully forfeited.
Moicity is fully committed to responsible gaming. Members who feel they need a break from gaming can use the self-exclusion feature available in account settings. Break options range from 24 hours to an indefinite period. During an active self-exclusion period, you will be unable to access any games or make new deposits.
The moicity platform is provided "as is" without any express or implied warranties. To the extent permitted by applicable law, moicity shall not be liable for:
Moicity's total liability to any Member, if established, is limited to the net deposit amount made by that Member in the 12 months preceding the claim.
The collection, storage, and use of your personal data is governed by moicity Privacy Policy which forms part of these terms and conditions. By registering an account, you agree to the data processing practices outlined in that Privacy Policy.
Moicity uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data will not be sold or shared with third parties for marketing purposes without your explicit consent. However, we may share required information with the relevant authorities when mandated by law.
These Terms and Conditions are interpreted and governed in accordance with applicable law. Any dispute arising from or in connection with the use of the moicity platform shall first be resolved through direct negotiation with our support team.
If a dispute cannot be resolved through negotiation within 30 days, both parties agree to submit the dispute to binding arbitration. The arbitration decision is final and binding on both parties. You agree not to initiate or participate in any class action proceedings against moicity.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist through the following channels: