Fun is our primary goal, but the well-being of every member is a shared responsibility. moicity provides a range of self-control tools, guides, and support to keep every gaming session enjoyable, in control, and within healthy limits.
Our Philosophy
Online gaming should be a fun form of entertainment — not a source of stress, debt, or problems in your daily life. At moicity, we believe the best gaming experiences come with awareness and healthy self-control.
We know many Malaysian users enjoy slot games, Live Casino, and fish shooting games as a casual hobby after work. That is exactly what moicity is for — a safe, exciting, and rewarding entertainment space. But when gaming starts to interfere with your life, family responsibilities, or mental health, that is the time to pause and seek help.
Moicity will never push you to play beyond your means. Our platform is built with control tools that make it easy to manage your gaming habits proactively — not reactively.
If you recognize yourself in the at-risk or harmful category, moicity encourages you to use the self-control tools or contact our support team immediately.
Self-Control Tools
All these tools are available directly in your account — free, easy to access, and effective immediately upon activation.
Set your own maximum deposit limit — daily, weekly, or monthly. Once a limit is set, our system will automatically block any deposit that exceeds that amount without requiring any manual intervention.
Set a maximum duration for each of your gaming sessions. When the time limit is reached, the system will remind you and offer the option to take a break — because even a short break can help you think more clearly.
Set a loss amount you are comfortable with for a given period. Once the loss limit is reached, your account will be temporarily blocked from placing new bets — protecting you from impulsive decisions.
Need a break? You can activate a self-break for 24 hours, 7 days, 30 days, or a custom duration of your choice. During the break period, access to your account will be fully blocked without exception.
If you feel you need a long-term break, the permanent self-exclusion option is available. Your account will be permanently closed and you will not receive any marketing communications from moicity.
The moicity smart monitoring system will detect unusual gaming patterns and send you proactive alerts. This includes a sudden increase in betting amounts or abnormal session frequency.
Recognize the Signs
Many people don't realise a gambling problem develops gradually. It usually starts with the intention to have fun, then quietly begins to take over thoughts and daily decisions. Recognising the early signs is the most important step in getting help in time.
Ask yourself honestly — if the answer to any of the questions on the side is "yes", moicity encourages you to speak with someone you trust or contact our support line.
Asking for help is not a sign of weakness — it is a sign of courage and responsibility toward yourself and your loved ones.
Step-by-Step Guide
Activating self-control tools on moicity is a straightforward process you can complete on your own in under two minutes. All settings take effect immediately once saved.
Access the moicity platform via your web browser or mobile app. Make sure you log in using your registered account credentials.
Click the profile icon in the top right corner of the screen, then select "Account Settings" or "My Profile" from the dropdown menu that appears.
In your account settings, look for a tab or section labelled "Responsible Gaming" or "Self-Control" to view all available options.
Choose the type of control you want to set — deposit limit, loss limit, session time limit, or self-exclusion. Enter the appropriate value or duration.
Review your settings, then click "Save" to confirm. Limits take effect immediately. A confirmation email will be sent to your registered address.
Once a deposit limit is set, the moicity system will track all your deposits within the defined period. When the cumulative total reaches the limit, any new deposit attempts will be automatically declined until the next limit period begins. You can lower your limit at any time, but increasing it requires a 48-hour waiting period as an added safeguard.
Temporary self-exclusion lets you take a break for a set period. During this time, you cannot log in, make deposits, or place any bets. If you choose permanent self-exclusion, this decision cannot be reversed and all eligible balances will be returned to you in accordance with moicity's standard procedures.
Our platform uses gaming behaviour analytics to identify patterns that may indicate risk. If the system detects a significant change in your habits, we will send you an in-platform notification, a reminder email, or reach out via customer support — not to intrude, but because we genuinely care about your well-being.
Child Protection
Moicity enforces a zero-tolerance policy toward users under 18. Multiple layers of verification are in place to ensure only eligible adults can access our platform.
Every new member must submit an official proof of identity through the KYC process before their first withdrawal is processed. A minimum age of 18 is an absolute requirement.
If there is any indication of an underage user, the account in question will be suspended immediately while an investigation is conducted in accordance with our internal compliance procedures.
We encourage parents to use parental control software to block children's access to gambling websites, including moicity.
All new registrants must confirm they are 18 years of age or older during the registration process. A false declaration may result in permanent account closure.
Frequently Asked Questions