Moicity is committed to protecting the privacy and security of every member's personal data. This policy transparently explains how we collect, use, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Commitment
We take privacy seriously. Every layer of the moicity system is built with data security as the top priority.
All data transmitted between your device and moicity servers is protected by 256-bit SSL encryption — the same security standard used by world-class financial institutions.
Identity documents submitted during the KYC process are stored in a fully encrypted server environment and are accessible only by authorised compliance staff.
Moicity has never sold, rented, or disclosed members' personal data to third parties for marketing purposes. Your data belongs to you — it is not our business commodity.
All our data processing practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights to access, correct, and request the deletion of your data.
The moicity cybersecurity team monitors our systems around the clock to detect and respond to any intrusion attempts or suspicious activity.
You may request a copy of your personal data, correct inaccurate information, or apply for account deletion at any time by contacting our customer support team.
This Privacy Policy is published by moicity ("Company", "we") and applies to all users who access or register an account on the moicity platform via our website or mobile app. We understand that your trust is our most valuable asset — and protecting your privacy is not merely a legal obligation, but a core business commitment.
This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out in detail how moicity collects, processes, stores, and protects your personal data. By using the moicity platform, you agree to the practices described in this policy.
We encourage you to read this document in full. If you have any questions or concerns, our customer support team is available to assist at any time.
This Privacy Policy should be read alongside moicity's Terms and Conditions, which form part of the overall agreement between you and our company.
Moicity collects various categories of personal information depending on how you interact with our platform. This information is divided into two main categories:
| Data Category | Example | Requirement |
|---|---|---|
| Personal Identity | Name, date of birth, MyKad | Required (KYC) |
| Contact Information | Email, phone number | Required |
| Financial Data | Bank account number, e-wallet | Required (payment) |
| Technical Data | IP address, device type | Automatic |
| Activity Data | Game history, access dates | Automatic |
Moicity collects your personal data through the following channels:
When you register a moicity account, you are required to complete a registration form requesting basic information such as your name, email, phone number, and date of birth. This information is stored securely in our encrypted database.
To comply with anti-money laundering regulations, moicity requires all members to complete the KYC process before their first withdrawal. Submitted documents are processed by our system and stored in a secure environment.
Every interaction you have with the moicity platform — including games played, wagering amounts, deposits, and withdrawals — is automatically recorded. These records are essential for ensuring transaction transparency, resolving disputes, and monitoring suspicious activity.
The moicity platform uses cookies and similar tracking technologies to enhance the user experience, save login preferences and analyse usage patterns. You can manage cookie settings through your web browser, though some platform features may be affected if cookies are fully disabled.
Your personal data is used by moicity solely for legitimate purposes necessary to operate the platform. We do not process your data for any other purpose without obtaining your consent first.
Moicity will never use your personal data for third-party marketing purposes or sell it to any other company under any circumstances.
Moicity maintains a strict data sharing policy. Your personal data will only be shared under the following limited circumstances:
Moicity works with select service providers that help us operate the platform, including payment gateway providers, licensed gaming platforms, and cloud computing services. All these third parties are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.
Moicity may disclose personal information to Malaysian government authorities or regulatory bodies when required by law, court order, or for the purposes of financial crime and anti-money laundering investigations.
Where disclosure is necessary to protect the legitimate rights, property, or safety of moicity, our members, or the public, moicity reserves the right to disclose relevant information to the appropriate parties.
The security of your personal data is moicity's most important technical priority. We continuously invest in security infrastructure to ensure your data is protected from unauthorized access, loss or misuse.
All communications between your device and moicity servers are secured by TLS 1.3 encryption protocol with 256-bit SSL certificates. Sensitive data such as financial information and KYC documents are stored in encrypted format using AES-256 standards.
Access to members' personal data within moicity's internal systems is restricted on a least-privilege basis — only staff who genuinely need access to perform their duties are permitted, and all access is logged and audited on a regular basis.
Moicity conducts regular penetration testing and security audits by independent third parties to identify and address any system vulnerabilities. All findings are acted upon promptly according to severity level.
While we take all reasonable steps to protect your data, no system is completely immune to security risks. In the event of any security breach involving your data, we will notify you as soon as possible in accordance with legal requirements.
The moicity platform uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a better, more personalised user experience.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of the moicity platform, including the ability to stay logged in or access certain features.
As a moicity member under Malaysian jurisdiction, you have certain rights regarding your personal data under PDPA 2010. moicity is committed to making it easy for you to exercise these rights:
To exercise any of the above rights, contact our data protection team by email at [email protected]. We will process your request within 14 business days.
Before processing any data-related request, moicity may need to verify your identity to ensure information is not disclosed to unauthorised parties.
Moicity retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this policy. Specific retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Records | Throughout the active account period + 7 years | Legal requirement |
| Transaction History | 7 years from transaction date | Financial compliance |
| KYC Documents | 5 years after account closure | AMLA / PDPA |
| Activity Log | 2 years | Security & Audit |
| Communication Data | 3 years | Dispute resolution |
Once the retention period expires, your data will be securely deleted or anonymized from our systems.
Moicity reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, legal requirements, or data protection improvements. Any material changes will be communicated to you via:
The effective date of the latest version of the Privacy Policy will always be displayed at the top of this document. Continued use of the moicity platform after any changes are communicated will be considered acceptance of the latest version of this policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, do not hesitate to contact us: